33wmb Privacy Policy

1. Data Controller Information

33wmb acts as the data controller for all personal data collected through the 33wmb platform, including the website at 33wmb.net, any associated mobile interfaces, and all related account and support services available to players in Bangladesh.

As data controller, 33wmb determines the purposes for which your personal data is processed and the means by which that processing is carried out. 33wmb is committed to handling all personal data in a manner that is lawful, transparent, and consistent with the rights of data subjects.

For all privacy-related enquiries, data access requests, data deletion requests, or concerns about how your information is handled, please contact the 33wmb Data Protection team via live chat (available 24/7) or by writing to: [email protected] (plain text — not a clickable link). All privacy requests are logged, tracked, and responded to within 30 calendar days of receipt.

2. Personal Data We Collect

33wmb collects personal data through several channels: directly from you when you register an account or use our services, automatically through your use of the platform, and occasionally from third-party identity verification and payment processing partners.

2.1 Registration & Account Data

When you create a 33wmb account, we collect the following information:

• Full legal name — as it appears on your official government-issued identity document.
• Date of birth — collected to verify that you meet the 18+ age requirement.
• Bangladeshi mobile number — your primary account identifier and communication channel.
• Password (encrypted) — stored only as a cryptographic hash; 33wmb never stores or transmits your plain-text password.
• Preferred language and currency — to personalise your platform experience.

2.2 Identity Verification (KYC) Data

Before processing your first withdrawal, and at any point thereafter at our discretion, 33wmb may request the following KYC documents:

• Copy of your National Identity Card (NID) — front and back.
• Copy of a valid Bangladeshi passport (photo page).
• Selfie photograph holding your identity document, for liveness verification.
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name).
• Source of funds documentation in cases where deposit volumes trigger enhanced due diligence under anti-money laundering standards.

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references (bKash, Nagad, Rocket, Upay, bank transfer).
• Transaction IDs provided by payment processors — note that 33wmb does not store full card numbers or mobile banking PINs; these are handled directly by the respective payment provider.
• Betting and wagering history — game type, stake, outcome, and timestamp for each wager placed on the platform.
• Bonus claims and promotional interactions.

2.4 Technical & Usage Data

• IP address and approximate geolocation (city/region level) at each login.
• Device type, operating system, and browser version.
• Session duration, pages visited, and features accessed within the platform.
• Login timestamps and logout events.
• Referral source (the URL or campaign that directed you to 33wmb, if applicable).

2.5 Communications Data

• Contents of live chat conversations with 33wmb support agents.
• Email correspondence sent to 33wmb support addresses.
• SMS messages sent to your registered mobile number as part of account verification, security alerts, or promotional communications (where you have consented to marketing).
• Feedback and survey responses submitted voluntarily.

3. How We Use Your Data

33wmb processes your personal data for defined, legitimate purposes only. The table below maps each category of data use to its primary purpose and the legal basis on which that processing rests.

4. Legal Basis for Processing

33wmb relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing required to perform the contract between you and 33wmb — including account management, payment processing, and game operation — is carried out on the basis that it is necessary to deliver the services you have requested.
• Legal Obligation: Processing carried out to comply with applicable legal requirements — including KYC/AML obligations, age verification, and responding to lawful authority requests — is performed on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics is carried out on the basis of 33wmb's legitimate business interests, provided those interests are not overridden by your privacy rights.
• Consent: Processing of your data for marketing communications (SMS promotions, seasonal offers) is carried out only where you have given explicit, freely given, and informed consent at registration or subsequently via your account settings. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Third Parties

33wmb does not sell your personal data. We share data only in the specific, limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

5.1 Payment Service Providers

To process your deposits and withdrawals, 33wmb shares transaction data (name, account reference, amount) with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, depending on your chosen method. These providers act as independent data controllers for their own transaction processing and are subject to their own privacy policies.

5.2 Identity Verification Partners

33wmb may use third-party KYC service providers to assist with identity document verification and age confirmation. These partners process your identity document images and biometric comparison data solely for the purpose of completing the verification check, and are not permitted to retain or repurpose that data beyond what is necessary.

5.3 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Playtech, Spribe, and Ezugi operate the game engines that power 33wmb's casino and live dealer offerings. These providers may receive anonymised session and game-result data for the purposes of game integrity auditing and RNG certification. They do not receive your name, contact details, or payment information.

5.4 Regulatory & Law Enforcement Authorities

33wmb will disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by law, pursuant to a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of 33wmb, its players, or the public. We will notify you of such disclosure where legally permitted to do so.

5.5 Analytics & Platform Technology

33wmb uses third-party technology providers for platform hosting, security monitoring, and aggregated analytics. These providers are engaged as data processors and are contractually bound to process data only on 33wmb's instructions, to implement appropriate technical and organisational security measures, and not to use the data for any independent purpose.

6. Cookies & Tracking Technologies

33wmb uses cookies and similar client-side tracking technologies to operate the platform, maintain your session, and understand how players interact with the site. This section explains what cookies we use and how you can manage them.

Managing Your Cookie Preferences

You can control cookie settings through your browser's built-in privacy controls. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent certain core platform features from functioning correctly. Disabling performance or functional cookies will not affect your ability to place bets or access your account balance.

Changes to cookie settings take effect immediately for new cookies. Existing cookies may remain in your browser until their expiry date unless you manually clear them via your browser settings.

7. Data Retention Periods

33wmb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. The following retention periods apply:

After the applicable retention period has elapsed, personal data is securely deleted or anonymised using industry-standard data destruction methods. If you request deletion of your data before the end of a mandatory retention period, 33wmb will restrict processing of that data to the minimum required to meet its legal obligations, and will delete it as soon as the retention obligation expires.

8. Your Privacy Rights

As a 33wmb player in Bangladesh, you hold the following rights in relation to your personal data. 33wmb will respond to all valid rights requests within 30 calendar days of receipt. There is no charge for exercising these rights in the normal course.

To exercise any of the above rights, contact 33wmb's Data Protection team via live chat (available 24 hours a day, 7 days a week, Bangladesh Standard Time UTC+6) or in writing to [email protected]. Please clearly state the right you wish to exercise and provide sufficient information to allow us to verify your identity before processing the request. We may need to ask for a copy of your identity document to confirm your identity before actioning sensitive requests such as data deletion or export.

9. Data Security Measures

Protecting the personal and financial data of players in Bangladesh is a foundational responsibility at 33wmb. The following technical and organisational measures are in place across all systems that process player data.

• Transport Layer Security (TLS): All data exchanged between your browser or mobile device and 33wmb's servers is encrypted in transit using TLS 1.2 or higher. Plain HTTP connections are not accepted.
• Password Hashing: Account passwords are stored only as salted cryptographic hashes using industry-standard algorithms. 33wmb staff cannot retrieve or view plain-text passwords under any circumstances.
• Access Controls: Access to personal data within 33wmb's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum access required to perform their role.
• Two-Factor Authentication (2FA): 33wmb recommends enabling 2FA on your account for an additional layer of login security. Internal 33wmb systems that process player data require 2FA for all staff access.
• Intrusion Detection & Monitoring: 33wmb's infrastructure is protected by automated intrusion detection systems that monitor for unusual access patterns, brute-force attempts, and other indicators of compromise on a 24/7 basis.
• Regular Security Audits: The 33wmb platform undergoes periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 33wmb will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

10. International Data Transfers

33wmb operates as an internationally licensed platform. In the course of delivering its services, certain personal data may be transferred to and processed in countries outside Bangladesh — for example, to the servers of game content providers, identity verification partners, or cloud infrastructure providers whose data centres are located in other jurisdictions.

Where such transfers occur, 33wmb takes steps to ensure that your personal data receives an adequate level of protection regardless of where it is processed. These steps may include contractual protections binding the recipient to handle your data consistently with the standards described in this Privacy Policy, or reliance on the recipient's certification under a recognised international data protection framework.

If you have concerns about any specific international transfer of your personal data, please contact 33wmb's Data Protection team via live chat or at [email protected] and we will provide further details on the safeguards in place.

11. Minors & Privacy Protection

The 33wmb platform is strictly intended for adults aged 18 and above. 33wmb does not knowingly collect personal data from individuals under the age of 18. The age verification process carried out at registration and during KYC review is designed to identify and prevent underage access.

If 33wmb becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted without delay, the associated account will be permanently closed, and any funds held in that account will be reviewed in line with applicable policies. Parents or guardians who believe their child may have registered a 33wmb account should contact support via live chat immediately so that the account can be investigated and closed.

33wmb supports the use of parental control software by households with internet-connected devices accessible to minors. Tools such as content filtering and device-level access restrictions can provide an additional layer of protection alongside 33wmb's own age verification measures.

12. Updates to This Policy

33wmb reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, 33wmb will notify registered players via an on-screen notice at login and, where practicable, via SMS to the registered Bangladeshi mobile number. The effective date of the revised policy will be clearly displayed at the top of this page.

Your continued use of the 33wmb platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated policy, you may request account closure in accordance with the account closure provisions in the Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically. The most current version of the 33wmb Privacy Policy is always available at 33wmb.net/privacy-policy and supersedes all prior versions. For any questions or concerns about this policy, contact the Data Protection team via live chat (24/7, BST UTC+6) or at [email protected].